Due to stricter customs regulations in Taiwan, customers are required to register their mobile phone numbers and authenticate their real names in advance for shipments imported into Taiwan. For customers shopping at AOKI GLOBAL from Taiwan, we recommend registering for the EZ WAY app to ensure safe, secure and convenient shopping.
By using the EZ WAY application, you can
① Stop fraud before it happens!
② Easily complete identity verification!
③ Reduce the time it takes to clear customs!
Reduce the time it takes to clear customs!
How to shop using the EZ WAY app
You can use the application with your Personal ID Number（個人身分證號） or Residence Permit Number（居留證號）.
① Register in advance with your personal ID number（個人身分證號） or residence permit number（居留證號） + phone number in Taiwan.
② After the courier company applies for customs clearance each time the purchased goods arrive in Taiwan, the customer can use the application to check whether the information on the customs clearance application for imported goods is correct, and if the goods were ordered by you, you can answer "correct"; if you don't remember, you can answer "wrong" to complete the identification.
First, download from here
Download from here
For iOS users, click here：
https://apps.apple.com/tw/app/ez-way-%E6%98%93%E5%88%A9%E5%A7%94/id1127781971
For Android users, click here：
https://play.google.com/store/apps/details?id=com.tradevan.android.forms&hl=zh_TW
Personal ID Number（個人身分證號） or Residence Permit Number（居留證號）+ How to register your Taiwanese phone number
Application registration is a 3-step process.
Step 1 Fill in the required information
Step 2 Submit your Personal ID Number（個人身分證號） or Residence Permit Number（居留證號）
Step 3 Authentication
Details are explained in each step.
Step 1 Fill in the required information
① Open the application, review the tutorial and tap “點擊跳下一張”.
② Start registration from “會員𧥶冊” on the home screen.
③ Select “中華民国” if you have a Personal ID Number, or “非中民国” if you have a Residence Permit Number.
④ Fill in the required information and tap “→” after confirming the precautions.
⑤ When the Privacy Policy is displayed, please check and “同意”.
※If an error occurs, please follow the instructions on the screen to complete the registration.
Step 2 Submit your Personal ID Number（個人身分證號） or Residence Permit Number（居留證號）
⑥ Take photos of the front and back of your ID card and upload them.
※ Please take a picture of the original certificate at this time. If there is a shadow or other obstacle on the photocopy or certificate, registration cannot be completed.
⑦ When the confirmation screen is displayed, check the box and proceed to the next page.
⑧ You will receive an authentication code to your registered phone number. Enter the code within the time limit.
Step 3 Authentication
⑨ Authentication will be completed within 30 minutes. If your application is not approved, our staff will check it and will contact you within 1-3 days.
What to do after shopping at AOKI GLOBAL
① You will receive a notification through the application when your order clears customs.
② Select “海関實名委任” and tap the “未回覆” item to confirm the amount and contents of your application.
③ If the contents of your order are correct, please select “申報相符”; if incorrect, please select “申報不符” to complete your order.
These are the instructions for using EZ WAY APP.
You can skip the tedious written application process!
Reference source：台灣財政部關務署
https://web.customs.gov.tw/singlehtml/3150?cntId=cus1_3150_3150_1471
